Customer Data Privacy

WhiteBooks.in (hereinafter called WhiteBooks) is a product designed, developed, owned, operated and maintained by BVM IT Consulting Services India Private Limited and licensed to Tera Software Limited .

WhiteBooks, places the highest importance on respecting and protecting the privacy of its customers. Our relationship with you is our most important asset. Its our constant endeavour to make you feel comfortable and confident when using our products and services and with entrusting your personal and tax return information to us.

Scope of this Policy

1. GSP grants a non-exclusive, non-transferable, limited and revocable license to the ASP, to access the GSP Application for the limited purposes of this Agreement.
2. ASP understands, acknowledges and agrees that, its use and access of the GSP Application shall always be subject to the terms and conditions of this Agreement and has agreed to pay the requisite fee, for the use and access of GSP Application. However, GSP shall have the right, through all means (whether manual or automated) to accept/reject or deny any Taxpayer/s Data from being transmitted to the GST system from the GSP Application, in case of security breach, data traffic beyond the limit prescribed by GSP, suspected payload (having virus and/or malware), transfer of corrupt data, termination/suspension/expiry of this Agreement or due to any other reason in terms of this Agreement.
3. The terms and conditions of this Agreement will not be in contravention to any conditions laid out by GSTN/NIC.

Collection of Information

1. While subscribing to WhiteBooks product or service, we ask you for information such as name, address, and telephone number that helps us confirm that your payment information is correct. This information is used to create or maintain your WhiteBooks account information.
2. While registering, we require that you create user credentials consisting of a user id and password. We also collect an e-mail address so that we may send communications such as order confirmation or information about the status of your return.
3. In order to prepare your return, to file your return, to provide advice about Goods and Service Tax matters, and/or to provide an audit defense service, we collect information about your purchases, sales, credit notes, debit notes, sales returns, purchase returns, turnover, expenditure, etc. Collectively, this information is known as GST return information.
4. When you visit our Web sites we may collect information about the pages you view, the links you select or actions you take using the standard information that your browser sends to each Web site you visit such as IP address, browser type, and the previously visited Web page.

Use of Information

1. WhiteBooks does not sell or rent your personal or tax return information to anyone.
2. We do not share your personal or tax return information with anyone outside of WhiteBooks for their promotional or marketing use.
3. We do not share your tax return information inside of WhiteBooks for promotional or marketing use.
4. WhiteBooks uses your personal information to manage your account, to contact you and to operate, improve, and deliver our products and services, including Web sites. We use your personal information to provide you with information and services you request, to tell you about WhiteBooks products and services, and to give you a customized, interactive experience as you use our products. We use your personal information to charge you for the products and services you purchase. We use the contact information you provide to communicate with you. We use your tax return information to prepare and file your return, and provide related assistance and services.
5. We summarize information about your usage and combine it with that of others to learn about the use of WhiteBooks products to help us develop new products and services. This information is collected in such a way that it can not be used to identify an individual.
6. We retain copies of your completed and filed tax returns in accordance with WhiteBooks’s Records and Information Management Policy . This information may also be used to perform analysis relating to your claims under our guarantees, or to provide you with a copy of your returns for your convenience.
7. We may use service companies on our behalf to perform services for you but these companies are not allowed to use your information for their own purposes.
8. We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend WhiteBooks. For example, we may be required to cooperate with regulators or law enforcement action such as a court order or search warrant.

Information Security

We work to protect your personal information and tax return information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all tax return information. We use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information, such as tax return or credit card information, we support the encryption of your information as it is transmitted to us. Our employees are trained and required to safeguard your information.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

1. Each Party shall comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in connection with all the personal information received, accessed, recorded or maintained with respect to the Taxpayer’s personal information.
2. Each Party shall only collect and use personal information as is necessary for the performance of its obligations under this Agreement.
3. Each Party shall comply with privacy legislation and regulations of the Government in regard to the treatment of client personal information, as well as any applicable Government policies regarding privacy and confidentiality brought to its attention by the Government from time to time.
4. The ASP shall within 72 hours of such incident, notify GSP in writing of any actual or attempted tampering, theft, sabotage, or unauthorized collection, use, storage, access or disclosure of personal information.
5. The ASP shall immediately, upon becoming aware, notify GSP in writing, unless prohibited by law or the relevant court/judicial order, of any subpoena, warrant, order, demand or request that is from a foreign court, an agency of a foreign state or another authority outside India, which is being made for the disclosure of personal information held by or accessible by ASP User.
6. The ASP shall maintain and comply with a privacy policy that complies with applicable Indian data protection law that accurately discloses how API User collects, uses, stores, and discloses data provided by Taxpayers and third parties, as may be required under applicable Indian data protection law. The ASP will post its privacy policy on its portal. Further, if the ASP has any login, customer or other account information relating to a User's account, the ASP shall only use such information for the purposes expressly authorized by the applicable User.

ERI Services for e-Filing

When you are in the process of e-Filing your GST Return, WhiteBooks may request information on your behalf only in order to provide e-Filing services to you.

1. Addition of you as a Client of the E-Return Intermediary.
2. Retrieval of GST Return information using E-Return Intermediary webservices
3. E-Filing access of your GST Return
4. Other additional webservices as provided to E-Return Intermediaries