WhiteBooks Status
Live status of every component customers depend on — GST API, e-Invoice IRN, and e-Way Bill, hosted dashboard, and our GSP gateway.
Components
api.whitebooks.in/gstapi.whitebooks.in/einvoiceapi.whitebooks.in/ewayapisandbox.whitebooks.inapp.whitebooks.inupstream GSTNupstream NICSLA by plan
| Plan | Uptime SLA | Credits | Support |
|---|---|---|---|
| Starter | 99.99% | None | Email (24h reply) |
| Growth | 99.99% | None | Email + chat (8h reply) |
| Business | 99.99% | 10% monthly fee if missed | Priority (4h reply) |
| Enterprise | 99.99% | Up to 30% monthly fee | Dedicated Account Manager + 24×7 Slack |
Recent incidents
IRP upstream slowness
10 May 2026Elevated latencies (p95 ~2.4s) between 14:22–14:48 IST caused by upstream IRP slowness. Resolved by queueing requests until the IRP recovered.
Sandbox 502 errors
22 April 2026Sandbox returned 502 errors between 09:10–09:33 IST due to a load-balancer configuration issue. Production was unaffected.
GSP gateway restart
18 February 2026A 2-minute gap (03:14–03:16 IST) occurred during a routine certificate rotation on the GSP gateway.
Dashboard login slowness
12 January 2026Dashboard logins took ~6 seconds (vs the typical 800 ms) between 11:50–12:14 IST, traced to a session-cache cold start.
Upcoming maintenance
No scheduled maintenance windows in the next 14 days. Planned maintenance is announced at least 7 days in advance to enterprise customers.
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Webhook
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RSS feed
Machine-readable incident feed — planned for Q3 2026.
Last update: 26 May 2026, 08:00 IST · auto-refreshes every 60 seconds.